Refund policy
We want you to love your purchase. If something isn’t right, we’re here to help.
Returns (14 Days)
We accept returns within 14 days of receiving your order.
To be eligible, items must be unworn or unused, with all original tags and packaging included.
Please also provide your receipt or proof of purchase.
To start a return, contact us at seoulightcandle@gmail.com.
For privacy and safety reasons, our return address is provided only after your return request is approved.
Returns sent without prior authorization cannot be accepted.
Once your return is approved, we will provide return instructions and a return shipping label.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have questions about a specific item, feel free to reach out.
Exchanges
To exchange an item, please return your original purchase first.
Once the return is approved, you can place a new order for the replacement item.
European Union – 14-Day Right of Withdrawal
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be returned in the same condition as received, with tags, original packaging, and proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 10 business days.
Your bank or card issuer may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at seoulightcandle@gmail.com.